Legal information

Cancellations and refunds

How to cancel renewals or request a payment review.

Updated September 6, 2026

Canceling renewals

Open subscription management from Billing to check its status. If the portal is unavailable or access fails, email endoracloud@gmail.com to request cancellation.
Identify the account email and subscription. Keep the cancellation confirmation and check the end date of the paid period. Canceling a renewal does not automatically refund previous payments.

Endora reviews requests individually. Email endoracloud@gmail.com with the account email, charge date and amount, receipt or payment reference and an explanation.
Reasons for review include duplicate, incorrect or unrecognized charges, charges after cancellation and service delivery problems. Reviews consider the facts, the agreement and applicable law.
Do not send full card numbers, security codes, passwords or clinical records. Only additional information needed to resolve the request will be sought.

The decision will be sent through the request’s contact method. If a refund is due, its amount and applicable method will be explained; posting also depends on the payment provider and financial institution.
Individual review does not make legally required refunds, compensation or withdrawal rights discretionary. This policy does not limit access to competent authorities or payment complaint mechanisms.
No general commercial money-back guarantee for a fixed period is offered. This does not affect each customer’s statutory rights.

Canceling or requesting a refund does not automatically delete clinical information. For data return or deletion, use the privacy-notice procedure and coordinate mandatory retention with the practice.